Effective Date: March 4, 2025
We automatically collect anonymous data from every visitor to help monitor traffic and diagnose issues. This includes information such as web requests, response data, your Internet Protocol (IP) address, browser type, browser language, and timestamps.
When you log in, we may ask you to provide personal details—such as your name, email address, and various profile information about your skin condition and preferences. This data is used to provide you with personalized skincare recommendations and is not shared with any third parties.
We know that facial data is sensitive and we take it very seriously. Thea only collects and stores the analysis information presented to you in the application (analysis of your skin attributes) for each photo along with the photo itself for the purpose of allowing you to review your skincare progress and history over time and provide you recommendations for compatible skincare products. Like other personal data, this data is not shared with any third parties, is kept securely, and is removed upon account deletion or at your request.
We use technologies like cookies and unique device identifiers to store session information and to anonymously identify your device. This data (including your browser type, operating system, and IP address) helps us deliver a better user experience.
We do not collect or use your precise geographic location unless you explicitly grant permission for such access. Location data will be used solely for the purpose of providing seasonal and weather based skincare recommendations.
We do not knowingly collect personal information from children under the age of 13. If you believe we have inadvertently collected such data, please contact us so we can take prompt corrective action.
You can view, update, or delete your profile information at any time. To delete your account, please contact us at support@hellothea.ai .
We use various tracking and analytics technologies to better understand how our services are used and to improve performance. These tools help us analyze usage trends and troubleshoot issues by collecting information such as:
We do not use tracking and analytics technologies to collect or store personal information about you outside of usage patterns of the software platform.
We do not share your personal information outside of app usage patterns to our analytics tools with any third parties without your consent.
Your personal information may be disclosed if required by law, to enforce our Terms of Service, or to address security, fraud, or technical issues.
If you are accessing our services from outside the United States, you agree to the transfer of information to servers located in the U.S. in accordance with this Privacy Policy.
You may sign into your account at any time to review, modify, or delete the personally identifiable information we have stored (such as your name, address, email, or phone number). You may also contact us directly at support@hellothea.ai to request access or deletion of your data.
When you choose to delete your account, we will promptly remove your personally identifiable information (such as your name, address, email, skincare information, personal photos and analysis data) and other associated preferences. Some non-identifiable information may be retained for record-keeping and analytics purposes.
We do not permit advertising companies to collect data through our services for ad targeting purposes. Should you choose to opt out of receiving promotional or marketing communications, you can adjust your preferences through your account settings.
We take reasonable steps to protect your personal information from unauthorized access or disclosure. We use appropriate encryption on pages where sensitive information is transmitted and stored.
To operate our services effectively, we may disclose identifiable or anonymous information in limited circumstances:
We will make reasonable efforts to notify you of such disclosures when legally permitted.
We may update this Privacy Policy from time to time. Any changes will be posted on our Website, and if the changes are significant, we will notify you by email or through the app. Your continued use of our services after any modifications constitutes your acceptance of the updated policy.
If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:
Email: support@hellothea.ai
By using our services, you agree to the terms of this Privacy Policy. Thank you for choosing Thea.